A customer portal for an internet provider: plans, speed test and online support tickets
Conectel del Caribe sells internet plans across Colombia's Caribbean region. Its site brings together the plan catalog, a built-in speed test and online support tickets with tracking.
An internet provider needs customers to find the right plan, check their connection and file requests without having to call.
02
What we built
A website with a 50–300 Mbps plan catalog, a built-in speed test and a support-ticket module where customers file a case and track it with a reference number and a code sent to their email. A WhatsApp button for direct support.
03
In plain words
Conectel's customers can compare plans, test their speed and file a complaint or request from the site, then check its status with a case number — no phone call needed.
